By engaging our services, you agree to the terms stated below.
1. No Refund Policy
Due to the nature of digital marketing and professional services, all payments made are strictly non-refundable. This includes, but is not limited to:
- Setup and onboarding fees
- Monthly retainers
- Campaign management charges
- Advertising consultation fees
- Strategy development or audit fees
Once work has commenced or resources have been allocated, refunds cannot be issued, except where otherwise required by applicable law or expressly agreed in writing by A to Z Digitalz Solutions.
2. Cancellation of Services
- Clients may request service cancellation by providing written notice through official communication channels.
- Cancellations will become effective from the next billing cycle, subject to the service agreement.
- No refunds will be provided for the current or any previous billing periods.
3. One-Time Services
For one-time or project-based services such as website design, audits, branding or similar offerings, payments are non-refundable once the project has started. Partial delivery or incomplete usage of services does not qualify for partial refunds, subject to applicable law and any written agreement.
4. Advertising Spend
Any payments made directly or indirectly towards advertising platforms, including Google Ads, Meta (Facebook/Instagram) Ads and other third-party advertising platforms, are non-refundable and are governed by the respective platform’s policies and terms.
5. Exceptional Cases
Refunds, if any, may be considered at the sole discretion of A to Z Digitalz Solutions and must be mutually agreed upon in writing. No verbal agreements will be considered valid.
6. Chargebacks & Disputes
Initiating a chargeback or payment dispute without prior written communication may result in service suspension and, where applicable, lawful recovery proceedings.
7. Contact for Cancellation or Billing Queries
All requests related to cancellations, billing or payment concerns must be submitted through official communication channels:
A to Z Digitalz Solutions
inquiry@atozdigitalz.com
First Floor, Gali No-5, Raj Nagar 2 Extension, New Delhi – 110077, India