Refund Policy

This Refund & Cancellation Policy outlines the terms governing payments made to A to Z Digitalz Solutions for digital marketing and related services. By engaging our services, you agree to the terms stated below.

1. No Refund Policy

Due to the nature of digital marketing and professional services, all payments made are strictly non-refundable. This includes, but is not limited to:

  • Setup and onboarding fees
  • Monthly retainers
  • Campaign management charges
  • Advertising consultation fees
  • Strategy development or audit fees

Once work has commenced or resources have been allocated, refunds cannot be issued under any circumstances.

2. Cancellation of Services

  • Clients may request service cancellation by providing written notice through official communication channels.
  • Cancellations will become effective from the next billing cycle.
  • No refunds will be provided for the current or any previous billing periods.

3. One-Time Services

For one-time or project-based services such as website design, audits, branding, or similar offerings:

  • Payments are non-refundable once the project has started.
  • Partial delivery or incomplete usage of services does not qualify for partial refunds.

4. Advertising Spend

Any payments made directly or indirectly towards advertising platforms, including but not limited to:

  • Google Ads
  • Meta (Facebook/Instagram) Ads
  • Other third-party advertising platforms

are non-refundable and are governed by the respective platform’s policies and terms.

5. Exceptional Cases

Refunds, if any, may be considered only at the sole discretion of A to Z Digitalz Solutions and must be mutually agreed upon in writing. No verbal agreements will be considered valid.

6. Chargebacks & Disputes

Initiating a chargeback or payment dispute without prior written communication may result in:

  • Immediate suspension of services
  • Legal action or recovery proceedings, if applicable

7. Contact for Cancellation or Billing Queries

All requests related to cancellations, billing, or payment concerns must be submitted through official communication channels of A to Z Digitalz Solutions.